Privacy Policy

1. Information We Collect

Depending on how you use SynPACS AI, we may collect the following categories of information.

Account Information

When you register for an account, we may collect information such as:

• Name
• Email address
• Account credentials
• Subscription details

Payment information is processed securely through authorized third-party payment providers. SynPACS does not store complete payment card information.

Usage Information

To improve the platform and maintain security, we automatically collect certain technical information, including:

• IP address
• Browser type
• Operating system
• Device information
• Date and time of access
• Pages and features accessed
• Session duration
• Error logs and diagnostic information

This information helps us monitor platform performance, troubleshoot issues, and enhance the user experience.

User-Generated Content

Depending on your usage, SynPACS may process information that you create or upload, including:

• Reporting templates
• Custom macros
• Voice transcripts
• AI-generated reports
• User preferences
• Workflow settings

Such information is processed solely to provide the requested Services.

Cookies and Similar Technologies

We use cookies and similar technologies to:

• Maintain secure login sessions
• Remember user preferences
• Improve website functionality
• Analyze platform usage
• Enhance overall user experience

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Services.

2. How We Use Information

We use collected information to:

• Provide and maintain the Services
• Authenticate users
• Generate AI-assisted radiology reports
• Process speech transcription
• Save templates and user preferences
• Improve AI performance and product features
• Respond to support requests
• Process subscriptions and payments
• Detect fraud or unauthorized activity
• Maintain system security
• Comply with applicable legal obligations

We only use information for legitimate business purposes necessary to operate and improve SynPACS.

3. AI Processing

SynPACS uses artificial intelligence to assist in report generation, transcription, formatting, and workflow automation.

Information submitted for AI processing may be securely transmitted to trusted third-party AI service providers that enable these features.

These providers process information solely for delivering the requested functionality and are contractually required to maintain appropriate security and confidentiality standards.

4. Information Sharing

We do not sell your personal information.

We may share information only in the following circumstances:

Service Providers

We work with carefully selected third-party providers that assist with:

• Cloud hosting
• Authentication
• Payment processing
• AI inference
• Analytics
• Customer support
• Email delivery
• Infrastructure monitoring

These providers receive only the information necessary to perform their services.

Legal Requirements

We may disclose information where required by law or when we reasonably believe disclosure is necessary to:

• Comply with legal obligations
• Respond to lawful government requests
• Protect our rights or property
• Investigate fraud or security incidents
• Protect users or the public

Business Transfers

If SynPACS undergoes a merger, acquisition, investment, restructuring, or sale of assets, user information may be transferred as part of that transaction, subject to applicable legal requirements.

5. Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect information, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure cloud infrastructure
• Access controls
• Authentication mechanisms
• Role-based permissions
• Security monitoring
• Routine software updates

While we strive to protect your information, no internet-based service can guarantee absolute security.

6. Data Retention

We retain information only for as long as necessary to:

• Provide the Services
• Maintain user accounts
• Fulfill contractual obligations
• Resolve disputes
• Comply with applicable laws
• Improve platform functionality

When information is no longer required, it is securely deleted or anonymized where appropriate.

7. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Update or correct inaccurate information
• Request deletion of your account
• Request a copy of your personal data
• Withdraw consent where applicable
• Object to certain processing activities

Requests may be submitted by contacting our support team.

8. Third-Party Services

SynPACS may integrate with third-party services such as payment providers, cloud infrastructure providers, PACS/RIS systems, authentication providers, or AI service providers.

Your use of those third-party services may also be governed by their respective privacy policies and terms.

We encourage you to review those policies where applicable.

9. International Data Transfers

Depending on your location and the infrastructure used to deliver the Services, information may be processed in countries other than your own.

Where required, we take reasonable measures to ensure that international data transfers comply with applicable data protection laws.

10. Children's Privacy

SynPACS is intended solely for healthcare professionals, organizations, and authorized users.

The Services are not directed toward individuals under 18 years of age, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When material changes are made, we will revise the Effective Date at the top of this document. Continued use of the Services following such updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions regarding this Privacy Policy or our data handling practices, please contact us:

SynPACS AI

Email: support@synpacs.com